HR service
Notes on hr service.
HR service
What the next HR service model should deliver
Design the next HR service model around the services employees need, one owner per journey and a 90-day pilot that earns the next decision.
Every employee move needs one owner
Start an HR redesign with the service and give each employee journey one accountable owner.
A policy bot is only as good as the policy behind it
Reliable AI answers in HR depend on owned, current policy knowledge and an assistant that knows when to stop.
Make it easy to reach the right person
Self-service should make HR easier to reach, with a simple route to a specialist when a case turns sensitive.
A closed ticket isn’t a solved problem
HR service metrics should show what happened to the employee, not just whether a ticket closed on time.
Start AI with the people who answer the questions
Test an internal assistant with HR service agents before putting AI in front of every employee.